Terms & Conditions
If for any reason you are not satisfied with your purchase, you may return and or exchange it within 30 days for store credit. Items may only be returned if they are unworn and unaltered condition accompanied by the original receipt. Custom designed items, special ordered watches and items with personalized engraving cannot be returned or exchanged.
Right of Withdrawal
Customers who choose to withdrawal layaway items will forfeit their deposit.
Refunds & Returns
Customers will be refunded for the product price, however there is no refund on shipping and handling. Customers are responsible for shipping fees.
Taxes
- Flat Rate Shipping $15.00
- Orders Over $149 Free Shipping
- Tax need to be applied for ONLY New Jersey sales 6.625%
If you are unhappy with your purchase, you can return or exchange it within 30 days for store credit under our terms and conditions. Returns are accepted only for unworn and unmodified items with the original receipt. Please note that custom designs, special order watches, and personalized engraved items are ineligible for returns or exchanges.
The terms conditions is available exclusively at M.S. Brown Jewelers.
Right of Withdrawal
Customers who choose to withdrawal layaway items will forfeit their deposit.
Refunds & Returns
Customers will be refunded for the product price, however there is no refund on shipping and handling. Customers are responsible for shipping fees.
Taxes
- Flat Rate Shipping $15.00
- Orders Over $149 Free Shipping
- Tax need to be applied for ONLY New Jersey sales 6.625%
Gift cards purchased from M.S. Brown Jewelers are non-refundable and cannot be exchanged for cash, ensuring transparency and ease in adherence to our terms and conditions. Items purchased during sales or promotions are also subject to specific terms, and may only qualify for exchanges, rather than store credits. Our warranty does not cover normal wear and tear or damage caused by accidents or mishandling. Please ensure that you retain original packaging materials, as items must be returned in original condition. When considering a return or exchange, it’s wise to contact our customer service team. They are well-versed in all policies and can guide you through the process efficiently, helping to resolve any issues in line with our terms and conditions.
We also want to highlight that any returns should be carefully packed and sent via a trackable service to ensure safe delivery. Our terms conditions also specify that all original packaging and documentation must accompany your return. This helps us process your request swiftly and accurately.
Understanding our terms conditions allows you to shop with confidence, knowing all the details of your purchase are clearly outlined. Should you have any questions or require further clarification, our customer service team is available to assist in aligning your experience with our policy framework. We value your trust and are committed to providing a seamless shopping environment.